Elzaraly™ is operated by Tianjin Dezhi Network Technology Co., Ltd.
Legal Representative: Qiao Qi | Email: service@elzaraly.com
Business Address: Room 301, No. 51 Minsheng Road, Guangfudao Subdistrict, Hebei District, Tianjin
Reach our team
Email: service@elzaraly.com
Telephone: +86 18370883807
Customer Service Hours: 8:00 AM–10:00 PM
Give us a useful starting point Mirevias
For an order enquiry, include your order number and a short explanation. For damage, an incorrect item, or a product concern, photographs can help us understand the issue. If photographs are unavailable, explain what happened so we can discuss another way to assess it.
After-sales requests are reviewed and responded to within 3 business days. A carrier investigation or return inspection may require additional time; we will explain the next step rather than treat an initial reply as a completed resolution.
Choose the right destination
Send privacy requests to the same email address with “Privacy Request” in the subject line. For returns, contact us before dispatching your parcel so we can provide the appropriate address and instructions. Our business address is not an automatic return destination.
In these policies, business days mean Monday through Friday, excluding public holidays in China.