Elzaraly™ is operated by Tianjin Dezhi Network Technology Co., Ltd.
Legal Representative: Qiao Qi | Email: service@elzaraly.com
Business Address: Room 301, No. 51 Minsheng Road, Guangfudao Subdistrict, Hebei District, Tianjin
Reach our team
Email: service@elzaraly.com
Telephone: +86 18370883807
Customer Service Hours: 8:00 AM–10:00 PM
What does Elzaraly™ offer?
Metal commemorative ornaments for display and gifting. Check each listing for the item’s dimensions, materials, finish, and included components.
When should my order arrive?
Orders are normally prepared within 1–3 business days. Estimated transit is 3–7 calendar days after dispatch. These are separate periods, and transit estimates are not guaranteed arrival dates.
How much is shipping?
Shipping charges are calculated at checkout for the destination and available service, before you submit the order.
How do I follow my parcel?
We email tracking details after dispatch. Contact us if tracking stops updating or a parcel marked delivered cannot be located.
Can I cancel or change an order?
Email us promptly. Cancellation is available without a cancellation fee before dispatch. Changes depend on whether preparation has progressed too far. After dispatch, the Return Policy applies.
What are the return and refund periods?
Request an eligible return within 30 calendar days after delivery. Approved refunds are expected to reach the original account used for the order within 7–10 business days after approval. See the Return Policy for inspection, shipping costs, and instructions.