Elzaraly™ is operated by Tianjin Dezhi Network Technology Co., Ltd.
Legal Representative: Qiao Qi | Email: service@elzaraly.com
Business Address: Room 301, No. 51 Minsheng Road, Guangfudao Subdistrict, Hebei District, Tianjin
Reach our team
Email: service@elzaraly.com
Telephone: +86 18370883807
Customer Service Hours: 8:00 AM–10:00 PM
Start within 30 days
Request a return within 30 calendar days after delivery. For a change-of-mind return, the ornament must be unused, undamaged, and complete with its original packaging and accessories. Reasonable inspection does not by itself remove rights granted by law.
Arrange the return
Email your order number, the item, and the reason for returning it. Include photographs where relevant and reasonably available. We review and respond to after-sales requests within 3 business days.
We provide the return address and dispatch instructions following approval. Do not send the parcel to our business address without confirmation. Keep your dispatch receipt and tracking details.
Understand the costs
For change-of-mind returns, you cover return shipping. Any original delivery charge is refundable where required by law. No restocking fee applies.
If an item is damaged, defective, incorrect, or materially different from its description, contact us for an appropriate replacement or refund. We cover any necessary return shipping for these cases. Original packaging is not a condition for reporting a defect.
Refund review and arrival
We inspect returned items and communicate the outcome within 3 business days of receipt. If no return is required, we communicate approval after reviewing the issue.
Approved refunds are expected to reach the original account used for the order within 7–10 business days after approval. If that period passes, contact us so we can trace the refund. Store credit is not substituted without your agreement.
The 30-day voluntary return window does not limit statutory rights concerning faulty or misdescribed goods.