Elzaraly™ is operated by Tianjin Dezhi Network Technology Co., Ltd.
Legal Representative: Qiao Qi | Email: service@elzaraly.com
Business Address: Room 301, No. 51 Minsheng Road, Guangfudao Subdistrict, Hebei District, Tianjin
Reach our team
Email: service@elzaraly.com
Telephone: +86 18370883807
Customer Service Hours: 8:00 AM–10:00 PM
Fast dispatch, with stated estimates
Orders are normally prepared for dispatch within 1–3 business days after order confirmation. Estimated transit is 3–7 calendar days after dispatch; preparation time is additional.
These estimates are not guaranteed arrival dates. If we cannot meet the stated preparation period, we will contact you with an updated estimate and the option to cancel before dispatch.
Origin and delivery charges
Orders ship from China. Our business address identifies the store operator and does not represent a local warehouse in your country.
Available destinations and shipping charges are shown at checkout before order submission. Any known import charges collected by us are displayed there. Destination authorities may assess additional duties or taxes that are not included unless expressly stated.
Tracking and delivery concerns
We email tracking information after dispatch. Please check your delivery details when ordering and report necessary corrections promptly.
If tracking remains unchanged, delivery is delayed, or a parcel appears lost, email your order number to service@elzaraly.com. We review and respond within 3 business days and coordinate an investigation with the carrier.
A “delivered” scan alone does not automatically close a missing-parcel enquiry. Where delivery cannot be completed, we arrange an appropriate replacement or refund consistent with your rights. Carrier handover does not end our responsibility to assist.